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Frequently asked questions

Straight answers about the supports, sizing, ordering, payment and delivery.

What is a knee support and what is it for?

A knee support is an elastic sleeve, wrap or strap worn over the knee for a feeling of support and stability during sport, training and everyday activity. Ours are the same type of sports supports sold in sports shops and by high-street retailers.

What are Regenox supports made of?

The knitted sleeves are 62% nylon, 23% elastane and 15% polyester with a silicone grip band. The open-patella sleeve and the adjustable support are 4 mm SBR foam with a brushed polyester lining and nylon outer. Straps are nylon webbing with foam padding. Everything is latex-free.

Are they latex-free?

Yes. None of our supports, straps or grip bands contain natural rubber latex.

How do I choose a size?

Measure with a tape measure: 10 cm above the kneecap for knee sleeves, around the elbow for the elbow sleeve, around the ankle bones for the ankle support. Each product page lists the size ranges, and the fitting guides explain how to measure. The adjustable knee support, patella strap and wrist strap are one size.

Sleeve, adjustable support or strap — what's the difference?

A knitted sleeve is the lightest and easiest for all-day wear and running. The open-patella foam sleeve feels firmer. The adjustable support has straps so you set the fit yourself and can loosen it during the day. The patella strap is a slim band worn just below the kneecap. Many people own more than one for different activities.

How long can I wear a support?

Wear it during activity and for a while afterwards if you like the feel. Take it off for long periods of rest and don't sleep in it. If the skin under it becomes red, itchy or numb, take it off.

Can I wear it on sensitive skin?

Many people with sensitive skin wear them without problems, but if you're unsure, wear it for an hour first and check the skin. Don't wear a support over broken or irritated skin.

How do I wash it?

Hand wash at 30 °C with a little detergent, rinse well and air dry away from direct heat. Fasten hook-and-loop straps before washing. Don't bleach, tumble dry or iron.

What's in the Knee Support Set?

One knitted knee sleeve in your chosen size, one patella strap, a mesh wash bag and a printed A5 fitting guide.

How long does delivery take?

We send orders by Royal Mail Tracked 48, which usually arrives 2 to 3 working days after we receive payment. Delivery is £2.99, or free on orders over £30. We deliver within the UK only.

How do I order and pay?

Add items to your basket and go to the checkout. We don't take card details on the site. After you place your order we check availability and email you a secure payment link (card or PayPal), usually within one working day. Once you've paid, we dispatch your order.

Can I return it if the size is wrong?

Yes. You can try a support on for size and return it within 14 days of delivery as long as it's unworn beyond trying on, unwashed and in its packaging. See our Returns page for how.

Is this a medical product?

No. It's a sports and everyday support accessory, the same kind of support sold in sports shops. It isn't a treatment and we don't make health claims. If you have a health concern, speak to a professional.

Do you sell to clubs or teams?

Yes. If you need more than a few pairs, send us the quantity through the form on the Contact page and we'll send a quote.

Still have a question? Contact us.