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Terms & Conditions

These terms apply to every order placed on holisticregenox.shop. Please read them before ordering.

1. Who we are

This website is operated by ORTO SOLIS LIMITED, trading as Regenox (“we”, “us”). We are registered in England and Wales under company number 13980544, with our registered office at 3rd Floor, Scottish Provident House, 76-80 College Road, Harrow, Middlesex, United Kingdom, HA1 1BQ. Our VAT number is GB 406 7828 71. You can contact us at hello@holisticregenox.shop or on +44 (0)7533 388066.

2. Definitions

“Products” means the sports supports, sleeves, straps and accessories offered on this site. “Order request” means the details you submit through the checkout. “Contract” means the agreement between you and us for the sale of Products, formed as described in section 4. “You” means the customer, who must be at least 18 and buying for personal use in the UK.

3. Our Products

Our Products are sports and everyday support accessories. They are not medical products and we make no health claims about them. Sizes are given by body measurement on each product page; measuring correctly is your responsibility, and you may return a wrongly sized item under section 7. Product images are illustrative; colours may vary slightly on different screens. Packaging may differ from that shown.

4. How a Contract is formed

  1. Submitting an order request through the checkout is an offer by you to buy the Products listed at the prices shown. It is not an acceptance by us, and no payment is taken at that point.
  2. We will email you to acknowledge your order request. This email is not an acceptance.
  3. We then check availability and pricing. If we can fulfil the order, we email you a secure payment link (card or PayPal). If we cannot — for example because a Product is out of stock or a price was shown in error — we will tell you and no Contract is formed.
  4. The Contract is formed when you complete payment through the link we send. We dispatch after payment is received.
  5. If you do not pay within 7 days of receiving the payment link, we may consider the order request withdrawn.

5. Prices and payment

Prices are in pounds sterling and include VAT at the applicable rate. Delivery is charged in addition as shown at checkout. We take reasonable care to make sure prices are correct, but if a Product is listed at an obviously wrong price we are not obliged to sell it at that price and will contact you before proceeding. Payment is made through a secure third-party payment provider via the link we email you; we do not collect or store card details on this site.

6. Delivery

We deliver to addresses in the United Kingdom only. Orders are sent by Royal Mail Tracked 48 once payment is received; delivery is usually within 2–3 working days of dispatch, but times are estimates and not guaranteed. Delivery costs £2.99, or is free where the order subtotal is £30 or more. [Delivery to the Channel Islands, Isle of Man and BFPO addresses — to be confirmed.] If a delivery attempt fails because of an incorrect address you gave us, we may charge for re-delivery. The Products are your responsibility from the time they are delivered to the address you gave, and you own them once we have received payment in full.

7. Your right to cancel (Consumer Contracts Regulations 2013)

You have the right to cancel the Contract, without giving a reason, within 14 days after the day you (or someone you nominate) receive the Products. To cancel, email hello@holisticregenox.shop with your order number, or use the form below. You must return the Products within 14 days of telling us, at your own cost unless the Products are faulty or not as described. We will refund the price and the standard delivery charge within 14 days of receiving the Products back, or of you providing evidence of having sent them, whichever is earlier, using the same payment method you used.

Trying on and wear. You may try a Product on to check the size, as you would in a shop. If a Product is returned having been worn for activity, washed, or without its packaging and size label, we may deduct an amount for the loss in value, and a Product that cannot be resold for hygiene reasons may be refused unless it is faulty.

Model cancellation form

To: ORTO SOLIS LIMITED (Regenox), 3rd Floor, Scottish Provident House, 76-80 College Road, Harrow, Middlesex, United Kingdom, HA1 1BQ, [email protected]
I hereby give notice that I cancel my contract of sale of the following goods: [description]
Ordered on [date] / received on [date]
Name of consumer: [name]
Address of consumer: [address]
Signature (only if sent on paper): ____
Date: [date]

8. Faulty or misdescribed Products (Consumer Rights Act 2015)

We are under a legal duty to supply Products that are as described, of satisfactory quality and fit for purpose. If a Product is faulty, you may reject it for a full refund within 30 days of delivery. After 30 days you are entitled to a repair or replacement, and if that is not possible or does not work, to a refund. Nothing in these terms affects your legal rights. For advice about your rights, contact Citizens Advice.

9. Use of the Products

Follow the fitting instructions supplied with the Products and on this site. Do not wear a support over broken or irritated skin, remove it if the skin becomes red, itchy or numb, and do not sleep in it. If you have an injury or a health concern, speak to a GP or physiotherapist before use.

10. Our liability

We are responsible for foreseeable loss or damage caused by our breach of these terms or our failure to use reasonable care and skill. We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for breach of your legal rights in relation to the Products. We are not liable for business losses; the Products are supplied for domestic and private use only.

11. Intellectual property

The Regenox name, the content of this site and the printed guide are owned by or licensed to ORTO SOLIS LIMITED. You may not copy or reuse them for commercial purposes without our written permission.

12. Complaints and disputes

If you have a complaint, email hello@holisticregenox.shop. We acknowledge complaints within two working days and aim to resolve them within 14 days. If we cannot resolve a dispute, you may be able to refer it to a certified alternative dispute resolution (ADR) provider; we will let you know whether we agree to take part.

13. General

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction (if you live in Scotland or Northern Ireland you may also bring proceedings there). If any part of these terms is found unenforceable, the rest continue to apply. We may update these terms from time to time; the version on the site when you place your order applies to that order.

Last updated: 8 September 2026